Soft skills are a combination of personal attributes and social and communication skills. They’re harder to measure than technical skills, but are increasingly valued in the workplace. As a UX designer, you’ll often work on cross-team and cross-functional products; this is where soft skills can make the most impact. Let’s look at some of the most important soft skills you’ll need as a UX designer.
UX designers spend a great deal of time presenting to clients and stakeholders, interviewing users, and collaborating with developers and fellow designers. So, the number one skill to have as a UX designer is communication—and it goes both ways! Whether written, verbal, or visual, UX designers need to be able to articulate their ideas clearly while also being an active and engaged listener.
Empathy is at the heart of user-centric design. Whenever decisions are being made about the direction of a product or service, it’s your role as the UX designer to advocate for the users. You need to step into the user’s shoes and view the product through their eyes. What are their pain-points? What are their goals? What do they want to achieve when using the product? Empathy will allow you and anyone else you’re working with to make better design decisions, so it should be incorporated in your design process from the very beginning. Remember Claire from tutorial two? She has written all about the importance of empathy in UX design—and how her experience as a nurse prepared her for a career in UX—over on the blog.
UX designers work with a great many documents and design deliverables—from design briefs, research findings, and interview results, to wireframes, prototypes, and design specifications. UX designers therefore need to be extremely organized; not just for their own efficiency, but for the rest of the team, too. Nearly all of their work is eventually distributed to other team members and stakeholders! As a UX designer, you’ll have a very varied workload, so you’ll need to stay organized and on top of things.
Hard skills are the technical and functional skills required by a job. Unlike soft skills, they’re job-specific, and they’re usually measured by performance. So what are the key hard skills that UX designers need to possess? Let’s find out.
Thorough research can be the deciding factor between a great and a terrible user experience. User research (and your analysis of this research) plays a crucial role in discovering user needs and building that all-important empathy. As a UX designer, you’ll carry out user testing, interviews, surveys, questionnaires, and focus groups, so you’ll need to refine your research and analysis skills.
As mentioned in the previous tutorial, information architecture refers to the organization of information in an effective, accessible, and meaningful way. With the sheer amount of information now available to us on the web, the role of information architecture has become all the more significant. UX designers must learn the principles of information architecture in order to produce and implement site maps, label systems, and organize navigational structures in a way that feels intuitive to the user.
Another key component of the UX designer skillset: creating wireframes and prototypes. Wireframes and prototypes allow UX designers to quickly communicate and test their ideas, and can range from low-fidelity hand-drawn models to high-fidelity digital mockups. When applying for UX design roles, employers will want to see that you’ve mastered some of the most common wireframing and prototyping tools
We’ve looked at some of the most important soft and hard skills of a UX designer; now it’s time to debunk a common myth. You might think that, in order to be a designer, you need a natural eye for aesthetics or to be a whiz with the sketchbook.
UX is about the process of design and how you channel your users’ needs—it’s more than just a beautiful end product. In fact, the final, visual stage of the design process is often completed by a user interface designer. Do you remember in tutorial two when we looked at how UX and UI designers work together?
A UI designer is more likely to be responsible for the aesthetics of a product, while the UX designer is more concerned with how the overall experience feels. A popular analogy used to explain the relationship between UX and UI is that of a house: The UX of the house consists of the foundations, structure, and framing, while the UI components are things like the wallpaper, paint, and interior design. Dain Miller, meanwhile, compares it to the experience of riding a horse
